The Manager's Handbook
This handbook represents the best of our collective knowledge on management and serves as the foundation of our internal training program here at Clearbit.
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Preface & Introduction
What does it mean to be a manager at Clearbit? It's not a promotion, it's a career change.
Take radical responsibility for your life and happiness through time management, mental health, and a commitment to grow.
Hiring & onboarding
Become a world-class recruiter, from sourcing to interviewing to closing candidates.
Coaching & feedback
Hold teammates accountable, give and receive real feedback, and run effective one-on-ones.
Working as a team
Build trust through impeccable agreements, efficient meetings, and surveying employee satisfaction.
Creating & achieving goals
Set clear goals, measure performance, and delegate tasks and decisions.
Slow the rate of information decay in a scaling company through internal communication, transparency, and documentation.
Address conflicts head-on by navigating the Drama Triangle, facilitating clearing conversations, and using performance improvement plans.
Create community and team bonds (including remote) through shared values, offsites, and avoiding office gossip.
Become aware of your internal state, adopt a mindset of playful curiosity, and help yourself and your team solve hard problems together.
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